Closing of DeafNT FAQ

Deaf Children Australia has been proud to include the Northern Territory in its service delivery and commitment to its mission since it began running DeafNT in 2012.

It is with regret we have had to make the decision to close the office. We thank all our clients past and present and former and current staff for your hard work in delivering outcomes to communities in the NT. 

Frequently Asked Questions

Why is Deaf Children Australia (DCA) closing its Northern Territory office?

Deaf Children Australia (DCA) has made the difficult decision to close its office in Darwin from 30 June 2020.

The decision has been one of ongoing financial viability about maintaining office resources and staffing. However, we will be offering services in the NT remotely which will be announced in the coming months.

If you wish to remain with our services, stay in touch, we look forward to assisting you.

What support was Deaf Children Australia offering clients in the Northern Territory?

DCA has provided advocacy and support for deaf and hard of hearing children and adults throughout the Northern Territory (NT) since 2012.

Our most significant role has been providing advocacy, information and referral to enable the deaf and hard of hearing community to access the critical services they need to fully participate in community life.

Over time we have provided deaf awareness training to many employers, territory and local government departments, and community organisations.

Our staff also delivered Auslan classes to deaf and hard of hearing clients and the broader community. This was achieved both face-to-face in Darwin and online in remote areas of the NT through our VidKids program.

How many clients was it supporting?

We currently have 10 to 15 NDIS participants.

In addition, DCA provides support and advice through a broad range of programs and activities to communities throughout the NT. This includes, but is not limited to:

  • Collaborating with the Department of Education Hearing Advisors for the annual Talking Hands residential camp for remote indigenous deaf children and their families.
  • Supporting families the Department of Education Hearing Advisors team refer to DeafNT.
  • Providing Auslan tuition to deaf and hard of hearing people online and face to face.
  • Running Community Auslan Classes which includes the deaf and hard of hearing as well as the broader community
  • Running the monthly Auslan Social Club.
  • Organising and managing various workshops including the Family Get Together Day which took place in March this year.
  • Offering support and advice through information sharing, referrals, advocacy and training via face to face, social media, telephone and email.

How will DCA ensure the clients are supported ongoing?

Our NT staff member will arrange one on one meetings either face to face or online/phone to inform clients of the office closing. This will include transitioning them to services operating out of the Northern Territory.

We’ll communicate how clients can continue to use our online services. Contact details are listed at the end of the FAQ.

How many staff does DCA employ at the Northern Territory office?

It is staffed by one full-time deaf employee who originally came from the Melbourne office.

How has Deaf Children Australia communicated the closure of its office on 30 June 2020?

Clients and the deaf and hard of hearing community were notified of the closure of the office in May 2020 via:

  • One on one meetings with our NT staff member
  • DeafNT website
  • DeafNT Facebook

Letters were sent to the respective Government officials and stakeholders in May 2020 to advise of the closure.

With the office closing, how can clients contact DCA if there are matters they need to follow up on/confirm?

We have provided contact details for the Melbourne team on the:

  • Deaf NT website
  • DeafNT Facebook

Is Deaf Children Australia referring clients to other service providers operating in the Northern Territory?

Yes, this will occur through the one on one meetings with current NT clients.

If people are seeking support and advice who can they contact?

Until 5pm on 30 June 2020 the DeafNT coordinator can be contacted via:

Email – info@deafnt.org.au                                                      SMS only – 0429 452 016

From 1 July people can contact Deaf Children Australia via:

Email – info@deafchildren.org.au                                           Telephone – 1300 645 916

SMS only – 0409 553 121

Concerns and complaints

Email: quality@deafchildren.org.au

Media contact:

Email media@deafchildren.org.au

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